Warranty

All of our Joyor electric scooters come with a two-year warranty on the display, controller, motor and charger against manufacturing and material defects on a replacement basis. The battery is covered for one year or 2000km (whichever comes first).                

Specific warranty restrictions will be detailed in the user manual, or alternatively you will be able to check online by visiting the manufacturers website. If in doubt, feel free to contact one of our customer service agents.                

Warranties will generally be void if:                

• The electric scooter has been ridden in the rain or has signs of water damage.                
• The electric scooter has been poorly maintained.                
• The electric scooter has been misused (e.g. has been ridden by two people at the same time).                
• The electric scooter has been serviced or modified by a non-authorised partner.                

Please note that general wear and tear is not covered by the warranty. Parts which are usually affected by wear and tear include tyres, inner tubes, handlebar grips, paint and brake pads.                

Delivery

All of our stock is stored in the UK.

The majority of our orders are shipped the same working day if purchased before 1pm. Your order will be delivered within three working days, as long as the scooter is in stock. You will be sent tracking details for the courier company.

If your order is placed after 1pm on a Friday, the electric scooter will be despatched on the following Monday.

We currently only deliver to the United Kingdom and Northern Ireland. Unfortunately, we cannot ship electric scooters to other European countries.

The Electric Scooter Store offer free domestic shipping for orders over £100. This covers the vast majority of electric scooters.

Returns

We hope you will be happy with your purchase, however if you are not you can return the item for a full refund within fourteen days of the purchase date.

The electric scooter or item will need to be in a ‘as new condition’ which means the scooter has been unridden, with all parts, manuals and accessories included in the original box and packaging.

When returning the purchase please make sure all items are packed in the original box safely and securely.

To find out more information and how to return your items please visit our returns page (link to returns page).